ARRIVALS AND DEPARTURES
Check-in is from 15:00. If you arrive before then can check if there is a room available for check-in otherwise you can use our luggage store to store your luggage and explore the city! Check-out is by 11:00 so please make sure you (and your belongings) are out of the room by then. Luggage storage can be arranged with reception. If you’re late to check-out then you’ll be asked to pay for another night!
AGE RESTRICTIONS
Bookings cannot be accepted from any person under the age of 18.
ROOM ALLOCATION
If you’re travelling with friends or family, we’ll do our best to allocate you in a room together – but this can’t be guaranteed. If you want to make sure that you aren’t separated from your group, we’d recommend reserving a private room or private dorm.
Please note that all our dorms are mixed unless a female only dorm is booked.
If you book half the amount of beds or more in a shared dorm room, then you might be contacted to book the remainder of the beds in that dorm or you’ll be notified that we will split your group into 2 or more dorm rooms. This is to safeguard the comfort for solo travellers.
LENGTH OF STAY
CoDE Co-Living – The Loft is a short to medium stay accommodation and therefore we do not allow guests to stay for more than 90 days.
PAYMENT POLICY
Please be aware that we accept Mastercard, Visa and American Express card payments for online bookings. We do not accept Diners Club cards or any other card. If we are unable to charge the card the reservation may be cancelled.
STANDARD RATES
No deposit taken at the time of booking; the guest will be charged a prepayment of the total price 7 days prior to arrival.
NON-REFUNDABLE RATES
Full payment will be taken within 24 hours of your booking.
DUAL RATE SELECTION
If both non-refundable rates and Standard rates are chosen in the same reservation, the most restrictive rate policy applies. i.e It will default to non-refundable rates for the entire reservation.
GROUP BOOKINGS
CoDE Co-living – The Loft is not suitable for groups, we recommend to get in touch with us on groups@codehostels.com to enquire about our availability in our other property in Edinburgh: CoDE Pod – The Court.
If you have booked in as a group at CoDE Co-living – The Loft, then we will get in touch with you to rebook at our other property.
CANCELLATION POLICY
STANDARD RATE
If cancelled within 7 days prior to arrival date or in the event of a no show the full balance of the booking will be charged.
NON-REFUNDABLE
No amendments allowed and if cancelled no refund will be offered.
LATE ARRIVAL
If you arrive a day late without informing the hostel, we will try and find you a bed, but this may not be in the same room type booked and may incur extra charges.
SPECIAL OFFERS AND PACKAGES
CoDE run various promotions throughout the year, these promotions can have different terms and conditions, so please make sure to read the terms and conditions of these promos before you make a reservation.
GUEST BEHAVIOUR
The comfort, safety and security of our guests is important to us. CoDE reserve the right to refuse any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or residents and will be asked to leave the hostel premises and will not be given a refund.
Guests are expected to respect other guests as well as staff, residents and property. Guests will be expected to reimburse CoDE for any damage caused by inappropriate behaviour during their stay.
NO SMOKING
Smoking is not permitted anywhere in the property. Any guest found smoking inside the building, outside of the designated areas, will be fined for the costs caused and asked to leave the premises immediately. A refund will not be issued for the stay.
NO DRUGS
Any guest found using drugs will be asked to leave the premises immediately. A refund will not be issued.
ALCOHOL CONSUMPTION
We will not serve alcohol to anyone under the age of 18. Guests cannot bring their own alcohol into the premises.
PERSONAL PROPERTY
Each pod bed has a personal locker for small valuables. For larger valuables there are lockers located throughout the building. It is a guest’s responsibility to ensure that personal belongings are secure at all times. CoDE accept no liability for the loss, theft or damage to guests’ property, however sustained or caused.
DAMAGE TO OUR PROPERTY
Guests will be expected to reimburse CoDE for any damage caused by inappropriate behaviour during their stay.
LIABILITY
Except in relation to death or personal injury caused by our negligence, CoDE liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us.
YOUR INFORMATION
CODE will only store and use information you supply to us or which is supplied to us for the purposes of carrying out a contract with you, and to inform you of other services and offers which we make available from time to time. If you do not wish to receive such information please let us know by using our contact form or by writing to us at 39 1/2 Hanover Street, EH2 2PJ, Edinburgh, United Kingdom.
ERRORS AND OMISSIONS
Any omission or error in sales literature, web pages/sites, order form, quotation, price list, order acknowledgement, dispatch note, invoice or other documents issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter.
DISCRETION
All bookings are subject to availability and CoDE reserve the right to decline any booking at its discretion.
REFUNDS
In the event of Force Majeure (governmental action, transportation interruption, terrorist attack, acts of God…) affecting your booking, CoDE is unable to refund customers and we reserve the right to receive any outstanding payments in connection to your confirmed booking.